FAQs

Shipping charges are based upon the shipment option you select at Checkout

We offer a 30-day return policy for products. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

Please Contact Us on hello@japan-collection.ae or modify an order. Depending on volume, we will do our best to accommodate your request, but it is not guaranteed.

After receiving an email confirmation, you can track your order using your Order Number or contact our Customer Service.

We currently accept the following payment methods:

  • VISA
  • Master Card
  • Discover Card
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

We do take cash on delivery for orders above AED 350